IT would seem that the more measures put in place to make public service comfortable,the more some employees are determined to frustrate those being served.
I went to the Licence Revenue Office on Smyth Street, Georgetown , on Tuesday, the same day I received the notice that my vehicle licence was due for renewal and was so pleased with the arrangements I saw.
There were two help desks on the steps of the front building, manned by persons to guide applicants. The young lady I approached looked at my registration and 2011 licence and directed me to a cashier, who looked at the documents, issued me with a yellow-coloured receipt and advised me to return on Friday with the previous licence and the temporary receipt, both of which she stapled together.
Upon my enquiry, she insisted that I should only produce the two documents. Lo and behold, when I returned and presented them to a cashier, she maintained that I must also tender the registration certificate. I pleaded with her, telling her what her colleague had advised  and mentioned the distance I would have to retrace, but to no avail.
I asked to see the supervisor and repeated my circumstances but she, too, was not sympathetic. I tried to get the attention of the cashier who dealt with me on Tuesday, but in vain.
I was forced to drive back to South Ruimveldt Park, where I live, to get the registration certificate.            
Instances like these reflect badly on the department, because one employee misled a customer and refused to intervene and admit that she had done so, resulting in my being late for work.
I do not know how many others suffered similarly because the compound, as usual, was full of complainants.