GUYANA Water Incorporated (GWI), the nation’s supplier of Water and Sanitation Services, is advising all disconnected customers that a new policy has been implemented which requires a disconnected customer to provide proof that they are authorized to have a service (water and/or sewerage) on their premises before a reconnection can be executed.

“Customers reconnecting their service must have in their possession all relevant documents including tenancy agreements, transport or title,” GWI said in a statement.

According to National Revenue Manager of GWI, Mr. Earle Aaron, the water company “will also accept rent receipts from tenants.”  He further stated that the policy has been implemented since GWI is aware that some customers have yet to regularize their service.

“Many customers are residing at properties for which they have no documentation… (and) should we have to take them to court, we have no proof that these persons are authorized to contract services on the property,” Aaron said.

He also advised that disconnected customers who fail to produce proof of ownership or a tenancy agreement will not be reconnected.

“GWI must ensure that every customer’s service is regularized,” he added.

He further reminded customers that GWI’s country-wide disconnection campaign for outstanding water service charges is ongoing and all customers must ensure they note the due dates of their bills.

Customers who are not in possession of a bill are asked to contact GWI’s Call Centre for information on due dates.

For more information on the new policy or to query outstanding balances customers can contact GWI’s Customer Services Call Centre on 227-8701, via the e-mail address customercallcenter@gwi.gy or on Facebook at www.facebook.com/everydropcounts