Teleperformance building at Robb and Camp Streets to offer customer-care services shortly – to employ more than 1,500 persons
A view of the Teleperformance building, at the corner of Robb and Camp Streets
A view of the Teleperformance building, at the corner of Robb and Camp Streets

TELEPERFORMANCE (RCF) on Tuesday last announced that it will be opening a customer-care facility in Guyana very soon. According to a press statement, Teleperformance, with headquarters in Paris, France, is the global leader in multichannel customer experience.

The company which will be housed in the six-storey building at the corner of Robb and Camp Streets, is expected to employ more than 1,500 persons, which in turn would benefit Guyanese who are in need of jobs.
A source told the Guyana Chronicle that the entire building has been leased to Teleperformance.
Teleperformance’s new multichannel contact centre will enhance its existing industry, leading near shore capabilities in providing high-quality customer care, sales, and technical support solutions to North American clients in English.
Meanwhile, its expansion to Guyana boosts its already unmatched global delivery operating worldwide footprint, serving over 150 world markets.
This expansion also demonstrates sustained and robust demand among its clients for near shore contact centre support for U.S.-based consumers, the release stated.
According to the Chief Executive Officer of EWAP, Jeff Balagna, “The Caribbean is a key part of the growing near shore trend to support customers in North America”.
LASTING RELATIONSHIP
“With English as the official language of the country, Guyana offers an educated workforce, strong infrastructure and a stable overall environment; therefore, we are pleased to expand our operations into Georgetown, Guyana not to just build a facility, but also to build a great long-lasting relationship with the local community.”
Balagna further stated that they are not just making an investment in capital, but they are also investing in the people of Guyana.
“Teleperformance also thanks the entire Guyanese Government at both the national and local levels for their great support in making this possible,” he said.
STRATEGIC MOVES
Moreover, CEO of Teleperformance Group, Paulo César Salles Vasques stated, “Teleperformance is continuing to make strategic moves in delivery locations and specific markets to optimise results for our clients and shareholders”.
“We have consistently maintained a significant overall global industry lead based on our footprint, financials, scale, management, research and innovation capabilities,” he said.
Vasques disclosed that their move to Guyana specifically supports Teleperformance’s rapidly emerging US market leadership position by adding another high quality delivery option for their clients who have diverse needs and who want location choices for US services delivery.
In closing, he assured that “Teleperformance is really excited to welcome our new Guyana team to our family and we remain humbled to be the clear worldwide number one player in our field, thanks directly to client partner selection decisions; we remain totally committed to delivering superb value results, excellence and complete, innovative solutions for our clients everywhere in the world and from anywhere we serve them.”
TELEPERFORMANCE GROUP
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programmes. In 2013, it reported consolidated revenue of €2,433 million ($3,236 million, based on €1 = $1.33).
The Group operates around 135,000 computerised workstations, with more than 175,000 employees across around 270 contact centres in 62 countries and serving more than 150 markets. It manages programmes in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.

(By Navendra Seoraj)

 

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