Leguan residents bemoan protracted lack of landline telephone service

RESIDENTS of Leguan Island in the Essequibo River have, for several months, been without landline telephone service provided by the Guyana Telephone and Telegraph Company (GT&T) Limited.

This newspaper understands that this unfortunate situation has been ongoing from as far back as the beginning of this year, affecting not only residents, but major offices on the island.

For instance, it has been reported that the hospital as well as the police station, the post office, the Transport and Harbours Department, the Neighbourhood Democratic Council, and the Regional Democratic Council, among other offices, have all been made to exist without this vital link.

Success/Phoenix has been reported as the only area on the island with landline telephone service.

Several complaints have been lodged with GT&T, which has consistently promised residents that the Area Supervisor would look into the matter. Some residents have even personally travelled from Leguan to Georgetown to lodge their complaints at the GT&T Head Office, regrettably without redress.

What residents find most bothersome is that they are receiving a monthly bill that covers the amount for the rental of GT&T’s telephone. Residents who are paying the amount are wondering if they would be refunded rental charges for those months they have been without the service.

Efforts to obtain a comment from GT&T through Public Relations Officer Allison Parker proved futile. GT&T’s Customer Support Call Center, Complaints Department (0488), however said that the Area Supervisor would be reminded about the issue.

Meanwhile, anxious Leguan residents are awaiting a change in their fortunes in regard to this sorry state of affairs.

(By Telesha Ramnarine)

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