I WISH to bring to your attention an observation made yesterday whilst visiting the GRA office on Camp Street, Georgetown.The security personnel stationed at the entrance of the building was occupied with activities, mostly not security related. The security staff was busy directing and conversing with the public visiting the office for various services.
This is a disadvantage for the security, since I am almost sure that the security are paid to perform only security duties and may not be adequately equipped to “manage” the flow of the incoming public to the GRA. This is obvious by the long waiting encountered daily by the public. The lack of an efficiently managed system is obvious.
The distraction of the security from their main functions can also be disastrous in the event of any security issues, such as a robbery, etc.
I hope that someone in authority at the GRA would look into this important matter and have it rectified within the shortest possible time to ensure quality service to the public and the fair treatment of security staff.

M. PERRY