GPL does it again!

From 2011 to 2014, no installation, no attention

THIS writer is one who truly wishes Guyana Power and Light the very best, as it endeavours to improve its service and expand this vital utility.This enterprise is a monopoly bugged by enormous problems, mostly due to dishonesty by certain citizens of the population wishing to steal electricity, and employees who are dishonest, even selling out the utility and its profitability by deceitful acts such as conspiracies. Then there are customer representatives who are incompetent, despite much training, lacking the talent to communicate and make the customer comfortable and feeling appreciated, regardless of the business they are there to transact.
These customer service ‘reps’ have to install into their mentalities the fact that without the customer, whatever business they are there for, is the cause of their employment. One can be disciplined and decisive, yet maintaining the dignity of the customer.
Before I move on to the main thrust of the letter, I wish to emphasise that it boggles the human comprehension that in the modern civilisation, where electric service is a common and necessary facility, that so many areas are still bereft of it, and people are left in confusion and darkness, in tension and annoyance.
Notwithstanding, it is known that this utility, which falls under the watchful eyes of His Excellency, Prime Minister, Samuel Archibald Hinds, and Mr. Bharrat Dindiyal, Chief Executive Officer, does have some very competent, dedicated and professional administrators and managers, even middle management.
The trouble however is that there is such major dishonesty in our society. The length that workers and some citizens, rich and not so rich, will go to get free electricity service actually is a disgrace to us as a people. I encourage anyone knowing that their neighbour or family is involved in theft of electricity to report that relative or friend. This is a patriotic duty to one’s country, and even a favour to the thief, to bring them in line of decency, honesty and decorum.
Now sit, get ready and set to be amazed a little. Yes writer! Even have a nice laugh! And yes, the PRO of GPL will write a nice little excuse to make her satisfy her management that she earns her keep. The media may not publish the copy of the receipt of this transaction, but I am attaching it to them in this correspondence. “In the year 2011, the ninth month of September, 2nd Day: I went into GPL to change the name of a property and to pay for the inspection fee for a prepaid meter (I was probably one of the first in the country to take and support prepaid meters publicly). The account number is 0399760-0076611. The customer service representative was D Stephens. Fee: $3,500.00; Meter number: 00004378.
Dearest Readers, Hon. Prime Minister, Mr. Dindiyal, Loss Prevention Manager, Customer Service Manager, to date I am still without the meter change.
Years ago someone called to say they wish to inspect, and I told them I was at Queen’s Elizabeth’s palace at the gold and black gate, as I was on a rare vacation, and as soon as I get back within two weeks, I will let them know. He agreed. On returning, I contacted the office and told them of my return and to arrange the inspection and installation earliest. Last year I spoke even to a manageress (or walk about kind of supervisor whom I have known for several years, as she worked with RK’s in the past) in Main Street, whom I can describe or identify. She said they will connect as soon as ‘we get meters.’ I am still waiting to have the pre-paid meter at 277 Atlantic Gardens.
The aim of this letter is to awaken the sleeping giant that is Guyana Power and Light.

ROSHAN KHAN
Friend of GPL

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