TELEPERFORMANCE, the global leader in outsourced multichannel customer experience management, announces the addition of Dr. Dale Dan as Vice President of Operations for its new state-of-the-art contact center in Georgetown, Guyana. 

Dr. Dan, a native of Guyana, will help to hire nearly 1,500 employees as she grows Teleperformance’s new location into a large-scale near shore hub that will provide high-quality customer care and technical support solutions to U.S.-based consumers.
She brings a strong background of education, management and development to Teleperformance. Over the last four years, she helped launch a USA-accredited institution, Bakke Graduate University (BGU) in Guyana. Bakke University has an enrollment of around 850 students from 39 different countries, with masters and doctorate degree programmes across business, civic leadership and ministry disciplines. She created more than $3.5 million in scholarship funds annually to further the educational opportunities for students of high academic merit. She also established online education institutions that are currently available in more than 43 countries.
“I am fortunate to have worked alongside so many talented educators and students in Guyana,” Dr. Dan said. “I look forward to bringing the same level of hard-working and skilled individuals to Teleperformance for career opportunities servicing major international clients. Our company will create hundreds of new jobs in the community and I am proud to be a part of this development.”

Dale herself comes from a strong academic background. She received her primary education in Guyana and then pursued higher-level education opportunities in the U.S. and Spain, where she focused on public and business administration, leadership and human resource development at The Ohio State University and Nova Southeastern University. She achieved her doctorate finishing at the top of her class. Dr. Dan also received the Woman of Excellence and Technology Award from WIL (Women of Technology Association) and the Blue Ribbon Award for Latin and European Studies from Jose Ortega y Gassett Fundacion, Spain.

“I am honored and excited to pursue this opportunity with Teleperformance in my native country of Guyana,” said Dr. Dan. “I am proud to join a company that embraces transforming passion to excellence and that shares the same business values that I do. I believe in people serving people and this is what Teleperformance is all about.”