Dear Editor
As we continue to closely monitor the global development of the COVID-19, which has been declared a pandemic and with Guyana’s recorded cases increasing, please be assured that the safety of our staff, customers and other stakeholders is our main concern.
We are making every effort to continue to provide service, while safeguarding the wellbeing
and safety of all. Taking into consideration recommendations from the Ministry of Public Health to create social distancing and discourage mass gatherings, these measures will be implemented immediately at all our Tax Offices:
1. Restricting the number of customers who will be allowed into our offices at one time, to
avoid crowding.

2. Discontinuing the acceptance of returns at the counter and printing of lodgement receipts
when taxpayers submit their returns. This is applicable to all returns including Income Tax,
Corporation Tax, Property Tax, PAYE and VAT.

3. Reducing processing of Driver’s Licenses, Motor Vehicle Licences and Motor Vehicle
Registrations. A notice advising of same has been published in all the daily newspapers.

4. Cancelling all Taxpayer Education workshops and presentations.
We encourage taxpayers to use our online tax platform at https://eservices.gra.gov.gy which allows the electronic submission of returns. Alternatively, a drop-box will be available for taxpayers to deposit ALL returns which will be subsequently lodged by the staff.
Applications for new TINs and to update TINs can be submitted via email to filing@gra.gov.gy. Please include a contact number with all emails in case contact has to be
made to resolve any issues that may arise.

Taxpayers are also advised to use the electronic payment facilities offered by Mobile Money
Guyana (MMG), Western Union Bill Express and participating online Commercial Banks –
Republic Bank, Guyana Bank for Trade & Industry and Demerara Bank.

For customers who need to visit our Tax Offices, please be mindful that we will be operating
with a reduced number of staff since we are currently utilising a rotation schedule to limit
the persons in the building. Additionally, some of our team members would have had to be
permitted to accommodate their children’s stay at home due to the closure of schools, as well
as others who may be quarantined due to recent overseas travel or possible trace contact with
affected persons.

We will continue to monitor information from the Ministry of Public Health and other official
sources and will keep you updated on our operations.
If you have any queries or need special assistance with tax related matters, please call our
Tax Advisory Helpline on 2276060 Ext 1200 or 1201 or visit the website at www.gra.gov.gy
for contact numbers for the various departments within GRA.
We do appreciate your understanding and look forward to continue working together to serve
you better.

Regards
Godfrey Statia
Commissioner General
Guyana Revenue Authority