Dear Editor
As a concerned customer of Republic Bank it is of my strong opinion that the bank should compensate customers adequately for time wasted because of their faulty service.
Customers in default cannot give excuse to the bank and banks are not normally lenient in such instances except maybe for some corporate customers in good standing.

Being fair it is only logical that Central Bank seek some sort of monetary or monetary related compensation for customers for time wasted due to Republic Bank negligence in service.

If a survey is done to determine this cost because of time wasted and resources utilised to be back and forth because of the system backup and faults it will more than likely be in the millions of dollars in total.

Sorry cannot help at the bank and many customers are turned away daily for miniscule idiocrasies by newly trained or incompetent staff and the bank should not be allowed to only say sorry under such instances. Central Bank is responsible for indemnifying all banks so that such instances do not occur to the cost of consumers.
Regards
Concerned citizen