GBTI celebrates 182nd Anniversary
Staff of the Water Street Branch make the shape of the GBTI logo
Staff of the Water Street Branch make the shape of the GBTI logo

THE Guyana Bank for Trade and Industry (GBTI) last week celebrated its 182nd Anniversary and marked the occasion by awarding several of its customers with special tokens of appreciation.

In addition to the tokens, customers who visited the Water Street branch partook in an anniversary cake and provided feedback on the level of service received from the bank over the years, the bank said in a release. The bank quoted one customer as saying: “I have been doing business with GBTI for about 20 years. The bank staff has been doing a good job, [they] extend courtesy and a helping hand to you.”

Another client by the name of Mr. Amsterdam said that although he is pleased with the services provided, there is still room for improvement.

“…especially in the area of the non-cash services which can be a challenge. I think an assessment should be done to improve the length of time people take to complete those transactions…otherwise, I have received loans from the bank, I’ve been an account holder and I am happy with the services,” he said.

At the same setting, another long-standing customer, Shemaine Pilgrim, remarked: “I have been an early saver from birth because that was a special gift my father would have given to me – a savings account. The service here has been pretty good, I haven’t changed since … it’s been 33 years of very good service and my children have started using the services as well.”

These sentiments were shared by another, Synola Khan, who said: “I always get good service when I come here and that’s why I’ve stayed so long.”

According to the bank, other customers rated as ‘excellent’, its customer service, provision of financial advice and efficiency. On May 15, 1832, GBTI commenced operations as the first commercial bank in the country and today boasts a network of 12 branches countrywide.

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