Dear Editor,
OUT of fairness Mr. Editor, I think I have an obligation to update you on what GTT has done after an article I had written was carried in the Stabroek News. The caption of the article was: “GTT refuses to refund credit,” published on the 29th November, 2016.
Editor, in that article, I outlined the issue I had faced at the hands of GTT with their “After 2 Service” and why I should be refunded my credit.

Mr. Editor, in the first sentence of the last paragraph of my article, I had mentioned “I think by right I should be refunded my credit immediately after GTT reads this letter” and GTT contacted me after, if not immediately, an act I absolutely appreciate and is very much pleased with. A representative by the name of “Stacey” contacted me, stated the reason for the call and told me that the Public Relations Officer (P.R.O) had decided to have my credit refunded.

Mr. Editor, Stacey represented her P.R.O, and by extension, the company, GTT, exceptionally. Hats off to her. Miss Stacey asked me how much credit needed to be refunded and I told her. She also updated me, accurately, how to deactivate the “After 2 Service” and said that they will have the correct option sent to the rest of their “Valued Customers”, including me, as a second reminder.

I thanked her and she said “I thank you for choosing GTT as your service provider and you will continue to be our valued customer” and that she will refund me my credit shortly after she comes off the phone. Editor, shortly after, my account was credited not just $60 dollars but $200 dollars. A total of $140 dollars more than I was actually asking for, to be refunded.
Mr. Editor, I have also received this message “Hey Jamaal….really sorry for all inconvenience. I credited your account with 200” from GTT via sms. Mr. Editor, I was moved immensely by GTT’s act of kindness which compelled me to write this letter as a sign of how satisfied I am.

Regards
Jamaal K. Thornhill